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Why Customer Service is So Important in Retail [Infographic]

Just a little proof about why customer service is so important in retail today. A company can have great prices and a great product, but at the end of the day it is all about the people. After all, we all have those terrible retail nightmares of the sales lady who made us feel bad about ourselves or the ridiculous $15 dollar shipping. Shopping is supposed to be a positive experience, and customer service is what gets us there.  
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